I admit it–I’m a stickler for grammar and punctuation. It makes me nuts when I see signs like “I’ts Time for a Party!” or Ladie’s Clothes.” AARRGGHH! What really slays me is when I see documents–brochures, websites, business plans, etc.–written by professional writers with misspellings and missing or misused punctuation...

In our work, we do a lot of interviewing; in fact, it’s the primary way we gather information for website content, as well as for all collateral print materials. Sometimes a company may have some written materials, but more often than not, it is the knowledge that resides in the brain of the subject-matter expert that you really need to have and understand...

People invest a lot of time and money in Web design and development, only to reach the end of the process and realize, “Content! I almost forgot—my website needs content!” After spending hours setting up technology and graphics, Web content becomes almost an afterthought...